Terms and cancellation policy

These terms apply when you book a climbing session with West Oz Outdoor Therapy Pty Ltd (WOOT), ABN 55 699 864 821. The person who makes the booking agrees to them when they book. Each climber also completes and signs their own participant form and waiver before the session, and a parent or guardian completes it for anyone under 18.

Prices

Prices are per person, in Australian dollars, and depend on how many climbers are in your group. You'll see the full price before you book. Transport from Perth to the Perth Hills is an optional extra, and its price is shown when you add it.

WOOT isn't registered for GST, so our prices don't include GST and our receipts aren't tax invoices.

Booking and your deposit

• You pay a $50 deposit per booking, whatever the group size. It comes off your total.
• You pay by bank transfer (PayID, or BSB and account number) using your booking reference. We show our bank details once you've started a booking, and in your booking emails.
• We hold your date for 30 minutes while you make the transfer. Your booking is confirmed once Evan sees the deposit arrive, and we'll email you a receipt.
• We will never email you to change our bank details. If you get a message like that, don't pay; call Evan on 0411 877 739 first.

Paying the balance

We email you the balance and how to pay it 3 days before your session. Please pay it by bank transfer before your session [Evan to confirm the due date].

Before your session

• Each climber fills in their own participant form and waiver. It takes about 5 minutes. A parent or guardian completes it for anyone under 18. Minimum age: [Evan to confirm].
• Please tell us about any injury or health condition that could affect you on the day. Only Evan sees those answers (see our privacy policy). If he needs to check anything, he'll be in touch before your session.
• We send the meeting point, parking details and a map by email before your session.
• If your group size changes, get in touch and we'll update your booking and price [Evan to confirm how late changes are handled].

Weather

We check the forecast and make the call by 6pm the day before. If it isn't safe to climb, we'll cancel and help you pick a new date that suits you. If none of the new dates work, we'll refund you in full, including your deposit.

If you need to cancel or change your date

• More than 7 days before your session: we'll move you to a new date for free, or refund you in full if you'd rather.
• 2 to 7 days before: we keep the $50 deposit. Anything else you've paid is refunded.
• Less than 48 hours before: the full price applies.

To cancel or change your date, use the link in your booking email, or contact us at hello@wootadventures.com.au or 0411 877 739.

Refunds are paid by bank transfer to an account you give us [Evan to confirm how long refunds take].

On the day

Your guide is responsible for safety at the crag, so please follow their instructions. If you're running late, call or text Evan on 0411 877 739 [Evan to confirm the lateness policy].

Your rights under Australian Consumer Law

Our services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.

Changes to these terms

We may update these terms from time to time. The version you agreed to when you booked applies to your booking.

Questions

Get in touch at hello@wootadventures.com.au or call 0411 877 739.